New Delhi, India – December 2, 2024

PharmaPlus is excited to announce the launch of its new initiative aimed at promoting customer service excellence among independent pharmacies across India. By sharing best practices and providing valuable resources, PharmaPlus is committed to helping pharmacies enhance their customer service skills, ultimately leading to improved patient satisfaction and loyalty.

The initiative features a comprehensive toolkit that includes guidelines, training materials, and workshops focused on key aspects of customer service, such as effective communication, patient engagement, conflict resolution, and the use of the PharmaPlus Essentials platform. These resources are designed to empower pharmacy staff to deliver exceptional service and foster a positive experience for their patients.

“Customer service is at the heart of a successful pharmacy,” said Navneet Kumar, Founder and Chairman of PharmaPlus. “With over 38 years of experience in the healthcare industry, I recognize the impact that excellent service can have on patient outcomes and overall business success. By sharing best practices, we aim to equip pharmacies with the knowledge and tools they need to excel in customer service.”

PharmaPlus will also conduct interactive workshops and webinars led by industry experts, providing pharmacy teams with the opportunity to learn, share experiences, and develop strategies tailored to their unique challenges. This collaborative approach not only enhances the skills of pharmacy staff but also promotes a culture of continuous improvement in customer service.

With over 8,500 pharmacies already benefiting from PharmaPlus’ solutions, the company is on track to reach more than 200,000 pharmacies within the next 12 months through this customer service excellence initiative. By focusing on best practices, PharmaPlus is dedicated to elevating the standards of care and service within the pharmacy sector.

Pharmacy owners interested in learning more about how PharmaPlus can help them achieve customer service excellence are invited to visit https://pharmaplus.network/index.php/category/news/   for further details and to join the PharmaPlus network.